Frequently Asked Questions
Quick answers to common questions
Order & Shipping
How long does shipping take?
Standard shipping takes 3-7 business days across India. Metro cities typically receive orders in 2-3 days.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders above ₹2,999.
Can I track my order?
Yes, once your order ships, you'll receive a tracking number via email and SMS.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unused items in original condition with tags attached.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive and inspect your return.
Do you offer exchanges?
Yes, we happily exchange items for different sizes or colors, subject to availability.
Product & Care
How do I care for my leather product?
Store in a cool, dry place away from direct sunlight. Clean with a soft, dry cloth and use leather conditioner periodically.
What is your warranty policy?
We offer a 2-year limited warranty against manufacturing defects.
Do your products come with authenticity certificates?
Yes, all OTTER products include an authenticity certificate and care instructions.
Payment & Security
What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, and cash on delivery.
Is my payment information secure?
Yes, we use 256-bit SSL encryption to protect all your payment information.
Do you offer cash on delivery?
Yes, we offer cash on delivery for all orders within India.
Still Have Questions?
Can't find the answer you're looking for? Please contact our customer service team.
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