30-Day Return Policy

We offer a 30-day return policy from the date of delivery. If you're not completely satisfied with your purchase, you may return the item for a refund or exchange.

Return Conditions

To be eligible for a return, your item must be:

  • In original condition with all tags attached
  • Unused and unworn
  • In the original packaging
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

  • Personalized or customized products
  • Items marked as final sale
  • Gift cards

Return Process

  1. Contact our customer service team for a return authorization
  2. Package the item securely in its original packaging
  3. Include the return form and original invoice
  4. Ship to the address provided by our team

Refund Processing

Once we receive and inspect your return, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.

Exchanges

We happily exchange items for a different size or color, subject to availability. Shipping charges for exchanges are the responsibility of the customer.

Last Updated: January 2024

For return requests, contact: returns@otter.net.in