Return & Refund Policy
Hassle-free returns for your peace of mind
30-Day Return Policy
We offer a 30-day return policy from the date of delivery. If you're not completely satisfied with your purchase, you may return the item for a refund or exchange.
Return Conditions
To be eligible for a return, your item must be:
- In original condition with all tags attached
- Unused and unworn
- In the original packaging
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
- Personalized or customized products
- Items marked as final sale
- Gift cards
Return Process
- Contact our customer service team for a return authorization
- Package the item securely in its original packaging
- Include the return form and original invoice
- Ship to the address provided by our team
Refund Processing
Once we receive and inspect your return, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.
Exchanges
We happily exchange items for a different size or color, subject to availability. Shipping charges for exchanges are the responsibility of the customer.
Last Updated: January 2024
For return requests, contact: returns@otter.net.in