Shipping & Delivery

Delivery is subject to pincode serviceability and courier availability. Availability may be checked during the order and fulfilment process. A delivery estimate is an estimate, not a guaranteed delivery date.

Category-specific shipping charges and free-shipping thresholds are shown in the live category table on this page. The cart and checkout calculate customer shipping from the same category settings and show the applicable amount before payment.

Orders are prepared after the required order and payment checks. Tracking information becomes available after shipment details are created. Public holidays, unusual order volumes, serviceability issues or other operational disruptions may affect dispatch.

Where tracking is available, use the OTTER order account or tracking experience supplied by OTTER. Courier and logistics partners support fulfilment, but customer support for an OTTER order remains with OTTER.

If you notice an address error, contact support@otter.net.in promptly. An address change may be possible before dispatch, but cannot be guaranteed after shipment creation or handover to the courier.

If delivery cannot be completed because of non-availability, refusal, an incorrect or incomplete address, or another delivery failure, the courier may return the shipment to OTTER as Return to Origin (RTO). OTTER will review the order after the returned shipment is received and determine the applicable customer-support, reshipment or refund action.

If a parcel appears severely damaged or tampered with, photograph the external condition where reasonably possible and contact support@otter.net.in promptly. If the product is damaged, missing, wrong or materially delayed, OTTER will review the order and provide the remedy required by the published policy and applicable law. An unboxing video may assist investigation but is not the sole condition for a valid statutory claim.