Warranty Policy

2-Year Limited Warranty

OTTER offers a 24-month limited warranty on all our leather products against manufacturing defects from the date of purchase.

What's Covered

• Defects in materials and workmanship
• Stitching and seam failures
• Hardware malfunctions (zippers, buckles, clasps)
• Structural integrity issues

What's Not Covered

• Normal wear and tear
• Damage from misuse or accidents
• Improper care or storage
• Natural variations in leather
• Color fading due to sunlight exposure
• Damage from sharp objects or pets

Warranty Claim Process

To file a warranty claim, please contact our customer service with:

• Your order number
• Photos of the defect
• Description of the issue

Leather Care Tips

To maintain your OTTER product and ensure longevity:

• Store in a cool, dry place away from direct sunlight
• Clean with a soft, dry cloth
• Avoid exposure to water and extreme temperatures
• Use leather conditioner periodically